Talk to the Custom Boxez team
Contact Us
Questions about a box, a material or an order? Call +44 7446 230747 or email quotes@customboxez.co.uk; the team is available 10:00–18:00 UK time. For a quotation, the quote form is the quickest route, because it asks for everything we need to price your packaging properly first time.
- Phone
- +44 7446 230747
- Quotes
- quotes@customboxez.co.uk
- Accounts
- accounts@customboxez.co.uk
- Hours
- 10:00–18:00 UK time
- Response
- Our team replies during business hours, 10:00–18:00 UK time.
Quotations
Quote requests are best sent through the quote form
The quote form asks for the details that decide a price: box style, dimensions, quantity, material, printing, finishing and inserts. Sending them together means our team can review the specification and come back with a quotation, rather than a list of questions.
If you are unsure about any part of the specification, fill in what you know and describe the product and how it is sold. We will recommend the rest.
Phone and email
Speak to a packaging specialist
Phone: +44 7446 230747. Call to talk through a project before you send a quote request, or to discuss an existing quotation.
Email: quotes@customboxez.co.uk. Use it for quotation follow-ups, artwork files and reference photos.
Hours: 10:00–18:00 UK time. Messages sent outside these hours are picked up when the team is next available.
Before you get in touch
What to include
- Internal dimensions in millimetres (length × width × depth)
- Quantity, or two or three quantities to compare
- Box style, or what the product is and how it is sold
- Printing: outside, inside or both; CMYK or Pantone
- Finishes and any insert requirement
- Artwork or your logo, and any reference photos
- Your required delivery date
Existing orders
Proofs, artwork and orders in progress
If you have a quotation or an order in progress, reply to the email thread you already have with us, or call +44 7446 230747 and quote your reference. That keeps the specification, proof and correspondence together in one place.
Invoices
Invoices and payments
For invoices and finance questions, contact our accounts team (details on your invoice). Secure online payments powered by Stripe.
Agency & trade
Agencies, designers and resellers
If you are placing packaging work on behalf of clients, mention it on the quote form or when you call. Our agency and trade page explains how client protection and white-label arrangements work.
Contact questions
Questions buyers ask
Anything not covered here, put it in the notes on your quote and we will answer it directly.
Ask on your quoteWhat is the best way to request a quotation?
Use the quote form. It asks for the box style, dimensions, quantity, printing and finishing, which lets our team review the specification and come back with a quotation without a round of questions first.
Can I call to discuss a project before I request a quote?
Yes. Call +44 7446 230747 during our hours, 10:00–18:00 UK time, and a member of the team will talk through the construction, board and finish with you.
Can I send artwork and reference photos by email?
Yes. Email them to quotes@customboxez.co.uk and mention your quote reference if you have one, so they are matched to the right specification.
Who do I contact about an invoice?
Contact our accounts team; the details are on your invoice.
I have a tight deadline. Who should I speak to?
Tell us your required delivery date on the quote form or when you call, and our team will confirm whether the timing is achievable before you commit.
Ready to specify your packaging?
Our team replies during business hours, 10:00–18:00 UK time.